Frequently Asked Questions

  • What sets Swell Physio & Pilates apart:

    • Individualised care tailored to your goals, lifestyle, and injury.

    • Longer appointment times to ensure thorough assessment and treatment.

    • Evidence-based physiotherapy combined with hands-on treatment, education, and exercise rehabilitation.

    • Physiotherapist-led Studio Rehab and Circuit Classes to support recovery, strength, and injury prevention.

    • A fully equipped rehabilitation gym, allowing you to progress from treatment to real-world movement and exercise.

    • A friendly, supportive team committed to helping you return to the activities that are important to you.

  • No, a referral is not required to attend a physiotherapy appointment at Swell.

  • We are conveniently located within the Cronulla Mall at 2/25 Cronulla Street, Cronulla.

  • ​Physiotherapy fees:

    Initial Consultation - Complex/Multiple Areas (60 mins): $180

    Initial Consultation - Single Area or Existing Patient (40 mins): $154

    Standard Follow Up (40 mins): $154

    Short Follow Up (30 mins): $134

  • Yes, you can use your physiotherapy extras benefits for appointments at Swell Physio & Pilates.

    We offer on-the-spot claiming through HICAPS, so you only pay the gap at the time of your appointment.

  • Physiotherapy is not typically by Medicare for routine appointments. However, some people are eligible for a Medicare rebate through GP Chronic Conditions Management Plan.

    Check the Services Australia website and speak with your GP if you think you’re eligible.

    We do accept GP Management Plans, so please bring your referral with you to your appointment.

  • Your initial physiotherapy appointment is designed to help us understand your concerns, identify the cause of your symptoms, provide immediate pain relief, and develop a personalised treatment plan.

  • Both Studio Rehab and Circuit Classes are physiotherapist-led and tailored to your individual needs, goals, and injury history.

    Studio Rehab sessions are capped at 4 participants and offer a more rehabilitation-focused environment with closer supervision and support.

    Circuit Classes are capped at 6 participants and involve moving through a series of exercise stations while following your own personalised program.

  • Yes. We accept patients with approved Workers Compensation (WorkCover) and CTP (Compulsory Third Party) claims.

    Before your first appointment, you must provide:

    • Approval for physiotherapy treatment

    • Your claim number

    • Your case manager's name

    • Your case manager's email address

    If you're unsure whether your claim has been approved or what information is required, please contact our team and we'll be happy to assist.

  • We kindly ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

    A $60 cancellation fee will apply to missed appointments and cancellations made within 24 hours of your scheduled appointment time.

    If you are unwell or need to reschedule, please contact our team as soon as possible and we will do our best to accommodate you.

  • Yes. Our physiotherapists can provide dry needling where clinically appropriate as part of your treatment plan.

    Your physiotherapist will discuss whether this technique is suitable for your condition.

  • Booking an appointment is easy. You can book online through our website at any time or call our clinic and our friendly team will help you find a suitable appointment time.

    If you're unsure which service is right for you, feel free to get in touch and we'll be happy to assist. We also offer free phone consultations, where you can chat to one of our physiotherapists before attending an initial consultation.